Products

Sales
  • Sales target set up and monitoring
  • Lead management
  • Revenue management
  • Minutes of meetings
  • Meeting schedules
  • Capture leads from online campaigns
  • Sales campaign management – Web Portal, SMS, Whatsapp, Emails
  • Rich MIS reports. Projection Vs Closure, Lost/Dropped caseanalysis. Average closure time & %
  • Task Remainder Notifications
Service
  • Omni channel Support
  • Ticket management and lifecycle
  • Client management
  • Campaign management
  • Escalation management
  • SLA management
  • problem management
  • Change management
  • Service request management
  • RICH MIS Reports
  • Feedback collections
Integrated Sales & Service
  • Support both Cloud & On-Prem.
  • Supports standard help desk functionalities such as SLA tracking, Dashboards, Reports, Knowledge Base, Notifications, etc.
  • Campaign based automatic assignment of issues.
  • AMC Tracker
  • Managed 360 degree customer experience tracking
  • Account management monitoring
  • Captures customer experience through multiple channels for resolution Web Page, Web Application, Email, SMS, WhatsApp,